Initiating a Support Session
This article assumes that you - a customer - have already contacted a support provider via email, phone, chat or any other means, and your provider suggested that a support session be started to resolve the issue you are facing.
Follow these instructions to download and start the Support Session app.
Important: The app is a small program that must be running on your computer for the support provider to be able to help you. You can easily remove the app from your PC once the session is ended.
Results:
Once the support session is activated, the support provider can access your computer for 24 hours.
Note: Remember to keep your computer online to be able to receive support.
Tip: Having trouble? See Common Questions and Answers for Customers.
Article last updated: 27 September, 2022