During a Support Session
During the session, the support provider is able to fully control your - a customer's - computer. Only accept support from individuals and organizations you trust.
The Support Session app icon appears in your Windows taskbar once the support session is activated.
Remember: A support session is active for 24 hours from the time of activation. During this period, your support provider can connect to your computer at any time.
Icon | Meaning |
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The session is active, but the provider is not connected to your computer. | |
The provider is connected to your computer. | |
Your computer experiences connectivity issues. To be able to receive support, check the following:
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To end the support session, do the following:
- Click the Support Session app icon in the Windows taskbar.
- Click End your Support Session and remove app.
Your computer is now inaccessible via a support session.
Note: Once the session is ended but you still need support, you must ask your provider to create a new session for you.
Tip: Having trouble? See Common Questions and Answers for Customers.